Terms & Conditions for Celebrations and Toys online Store

Last amended on 3rd March 2017

1. When these Terms and Conditions apply

These Terms and Conditions are the contract between Celebrations and Toys and you that apply to your use of Celebrations and Toys online Store and any purchases you make through Celebrations and Toys online Store. When you access Celebrations and Toys online Store, you agree that these Terms and Conditions are legally binding on you.

Competitions, special offers and promotions will have their own specific terms and conditions in addition to these general Celebrations and Toys terms.

Our Privacy and Cookies policies apply to your use of Celebrations and Toys online Store.

2. Who are we and how can you contact us?

Celebrations and Toys online Store is the online presence of Celebrations and Toys – Toy and Gift Shop. Based at Stonham Barns, Pettaugh Road, Stonham Aspal, Stowmarket, IP14 6AT.

If you have any questions about Celebrations and Toys or its online store you can email us at admin@candtoys.co.uk

3. Using Celebrations and Toys online Store

To use Celebrations and Toys online Store you need to:

Content you buy from Celebrations and Toys online Store can be streamed or downloaded.

To download Content, you need to install the Celebrations and Toys online Store Downloader. For more information on how to do this, read our FAQ.

When you order Content through Celebrations and Toys online Store, you will receive an order confirmation email from us.

4. Price and Payment

We take care to make sure that the pricing you see for our products is correct. We may cancel your order if an incorrect price was shown or if there is no stock to fulfil your request (as operating as a retail store, running in parallel as phone orders and the online store, there are moments when the inventory shown on the online store can be out of date) at the time you placed an order. In most cases, we will let you know as soon as this is discovered and if applicable an alternative offered.

Our prices include value added tax (VAT), where it is applicable.

If the issuer of your payment method refuses to authorise payment to us, your order will not be accepted. Find more information on payment options in our FAQ.

5. Gift Cards and Store Balance

You must have a Celebrations and Toys online Store account to redeem your Celebrations and Toys online Store Gift Card. Gift Cards are non-refundable or trnsferable and have no cash value. You cannot exchange your Gift Card credit for cash or transfer it to another person. You should redeem your Gift Card as soon as possible as we are not responsible for lost or stolen Gift Cards. You have 13 months from the date your physical Gift Card was purchased to redeem it.

When you redeem a Gift Card or get promotional credit, we will credit this to the basket balance in your account. You can’t transfer credit in your Store balance to another person, or exchange it for cash.

6. Cancellation and refunds

Your Right to Cancel

You can get a refund on any item purchased on Celebrations and Toys online Store at any time within the first 14 days after that purchase, provided that you have not opened or damaged the packaging. You lose this cancellation right as soon as you open the retail packaging, and by doing so, you accept that you've lost your cancellation right.

See our FAQ for more information on how to cancel your purchase.

What happens if my purchase is faulty or not as described?

If you are within the 14 day cancellation period, you can cancel your order using the “Cancel Purchase” button in your Celebrations and Toys online Store account.

Outside the 14 day cancellation period, you have cancellation rights under consumer protection law. You can cancel your order and get a refund or a replacement if what you purchased is not as described in Celebrations and Toys online Store or it's faulty. We will refund you using the same payment method you used to pay for your order. Where this is not possible, we will give you a a store credit.

For more information on how we calculate refunds, take a look at this FAQ.

7. Promotions, special offers and competitions

Sometimes we may make offers , or offer discounts on some products. To take up an offer, we may need your payment method details. We will let you know the full terms for these promotions at the time we tell you about the offer.

There are separate terms for competitions. We'll provide them when you enter.

8. How does Celebrations and Toys online Store use my information?

Celebrations and Toys take your privacy seriously. Find out more about the information and personal data we collect and what we do with it in our FAQ, Privacy Policy and our Cookies Policy. Celebrations and Toys online Store uses third party hosted PCI compliant payment gateways, so we do not hold any payment details at all.

By using Celebrations and Toys online Store, you consent to us collecting and processing your data. .

9. Suspension and termination of your account by us

If you breach any of these Terms and Conditions we may terminate or suspend your access to Celebrations and Toys online Store and the Content without giving you notice.

10. What happens when I close my account?

If you close your account, you will lose access to the Content in your Celebrations and Toys online Store account that you have not already downloaded. To find out how to close your account and what happens to your purchased Content read this FAQ.

Please make sure you have used up all the credit in the Store balance in your account, as you cannot get a refund for unused credit.

11. How does Celebrations and Toys online Store use my contributions and posts?

We sometimes invite you to make posts on, or share or submit content to, our Celebrations and Toys online Store or our social network sites. By submitting your posts or content you confirm that you comply with our Code of Conduct for content standards.

When you submit your content to our Celebrations and Toys online Store you agree to allow Celebrations and Toys and those who we work with to:

Sometimes we link to, or have our services on, sites operated by other parties. For example, we may invite you to connect to us through social networks. Celebrations and Toys does not endorse any other party we link to and we are not responsible or liable for their content or anything that happens to you when you use their sites and services.

Celebrations and Toys is not responsible or liable for your posts/tweets/shares or those of other parties that link to Content.

Other party's sites usually have their own terms of use that apply when you visit them.

12. We take great care, but we don't accept liability

  1. take great care to make content to the highest editorial, ethical and technical standards. However, except for the cancellation rights you have that are set out in these Terms and Conditions and your rights under consumer protection law (for more information, see below), we are not responsible or liable for anything that happens to you if:

These Terms and Conditions don’t exclude or limit our liability for death or personal injury caused by our negligence or any other matter on which it’s unlawful for us to exclude or limit liability. Consumer protection law gives you a right to replacement Content or a replacement Gift Card or a full or partial refund if either doesn’t work or isn’t as we described it. It’s unlikely to happen, but if your product damages your property, Consumer Protection Law also gives you the right to ask for compensation.

13. The small print

These Terms and Conditions, together with the additional terms and information set out in our FAQs, the terms that apply when you take part in competitions, special offers and promotions, our Privacy Policy and Cookies Policy are all the terms and conditions between you and us in relation to your use of Celebrations and Toys online Store, and supersede all previous agreements about your use of Celebrations and Toys online Store.

  1. sometimes update these Terms and Conditions, so please review them regularly. We last amended these Terms and Conditions on 3rd March 2017.

These Terms and Conditions do not give any enforceable rights to any person who is not party to them.

These Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.

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