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Customer support

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How to Find a Product?

  • Is there free shipping?

    Is there free shipping?

    Yes, we offer free shipping, usually we have an offer of free shipping over a certain basket value (excluding shipping charges)

    You may also be fortunate to receive one off offers where we give you a code for free shipping. This is usually limited to shipping locations within the mainland UK. 

  • Do we ship outside of the Mainland UK?

    Do we ship outside of the Mainland UK?

    Yes, we have been shipping products to highlands and islands of the UK and further afield within Europe and New Zealand.

    These shipping options are not publicly on our shipping options as there are many options and the rates change frequently. Please feel free to call, message or email us for rates for certain products and locations. We can then provide you with a quotation for shipment.

  • How to find a specific product?

    How to find a specific product?

    To find a specific product or varient, there are two or three main ways...

    1. Using the category Navigation at the top and or side of the page, you can go through categories and filter on things like pricing to narrow the search.
    2. There is also a very good product search, just press the Magnifying GlassMagnifier (Desktop - in top right  | Mobile - Top, under Logo)
      Then type - As you type the results are narrowed down. (Subject to the cookies you accept!)
    3. We have also listed our lovely brands for you to search for the ideal gift that way.
    4. For desktop users, you can also once in brands or product categories you can filter certain product ranges, such as jigsaw puzzles, by age range and/or number of pieces.

    If you are still stuck for finding the right product, give us a call, as we stock over 15,000 products and due to product nature (e.g. too fragile to post) we have limited our online shop products.
    It maybe we can offer you collect in store or a tailored shipping method if you call us!


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